The Big Reunion

Site Terms and Conditions

Please read these terms and conditions before using The Big Reunion web site (the “Site”).

User agreement between the user ('User', 'you') and Thomas Cook Tour Operations Limited ('Thomas Cook', 'we', 'us').  The Big Reunion is a trading name of Thomas Cook Tour Operations Ltd. Our registered office address is: The Thomas Cook Business Park, Coningsby Road, Peterborough, PE3 8SB and our company registration number is: 3772199 England.   Please read these terms and conditions of use ('Terms and Conditions') before using this Site. You consent to these Terms and Conditions without qualification when you use this Site. If you disagree with any part of these Terms and Conditions, you may not use this Site in any way.

The information on this Site is directed solely at those who access this Site from the United Kingdom mainland. We are an English registered Company. Our business and the services we offer are governed by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this Site, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.

Site User Obligations

1. You agree to be bound by the following obligations, including without limitation: You accept financial responsibility for all transactions made under your name or account
2. You must be 18 years of age or over and have legal capacity.
3. You warrant that all information you provide about yourself or anyone else shall be true and accurate.
4. The Site must not be used for speculative, false or fraudulent bookings.
5. The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
6. The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.

All bookings made via this Site are subject to the booking terms and conditions as displayed within the Terms and Conditions pages, and to any additional information given on the pages of this Site where products and/or services are advertised.  We recommend you print a copy of our applicable booking conditions and any relevant additional information prior to making a booking or purchase with us.

Our booking conditions contain limitations and exclusions of liability to any person(s) who books any arrangements via this Site.  Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed.

Access to this Site is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of England and Wales.  We reserve the right to deny access to the Site at any time without notice.

No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on this Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in this Site and/or use of or access to any other information or material via web links from this Site or any inability to access or use this Site. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via third party sites or supplied by an identified third party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.

We may change any aspect of this Site or its content, including the availability of any suppliers, features, information, database or content.

Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this Site and/or any services offered by us or on our behalf.

The information and/or prices shown on this Site are updated from time to time and therefore may have changed by the time you come to make a booking or purchase. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur.

The prices and discounts shown on this Site are applicable to bookings and purchases made via this Site and may vary from Thomas Cooks retail shop, tv and telephone direct businesses.

The copyright in the material contained on this site belongs to its Licensors or to us. The material may only be used for your own personal use for non-commercial purposes.

This Site is provided on an 'as is' and 'as available' basis. We do not accept any liability in respect of your ability to access or use this Site at any time or for any interruption to that access or use, or for any failure to complete any transaction. We do not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.

We reserve the copyright and all proprietary rights in the Site and all content. The material contained within the Site is the property of Thomas Cook Tour Operations Limited or its affiliates unless identified as belonging to third parties. The name “The Big Reunion” and any other marks, logos and graphics of Thomas Cook displayed on the Site are trade marks of Thomas Cook Tour Operations Limited or its affiliates. Other company and product or service names displayed on this Site may be the registered trade marks of their respective owners. You are not granted any right or license to use any trade marks, trading names or logos that appear on this Site.

The Big Reunion - Booking Conditions

Terms and Conditions

Please read the following booking conditions carefully, as they set out the terms and conditions of the contract between you and Thomas Cook Tour Operations Limited (“we, us and our”), trading as The Big Reunion.

The contract may be one in which we act as an agent or a principal. That will depend upon, and our obligations to you will vary depending upon, whether you book with us only a “Big Reunion Event Ticket” (as defined below), or add to your booking optional ”Single Components” (as defined below). The differing obligations are set out below, in two separate sections. Section A applies to all bookings. Section B details those conditions which will also apply but only where you book additional Single Components.

A Big Reunion Event Ticket is a ticket we sell to you for entry to The Big Reunion Event.

Single Components are individual items provided by our suppliers, such as accommodation or coach travel. You may buy one or more Single Components at the same time. Where you book one or more Single Components, we act only as booking agent for the respective suppliers of the Single Components and as such, bookings of Single Components will form a direct contract between you and the relevant supplier, and will be subject to those suppliers’ standard terms and conditions.

Section A – All Bookings

The Big Reunion Event is made up of music/entertainment weekends at Butlins, Skegness. We have made arrangements for Butlins to supply all necessary services and facilities and we have made arrangements for independent Promoters / DJ’s to provide the entertainment. We do not provide these arrangements ourselves. We rely upon Butlins and the Promoters / DJ’s, and the other suppliers who provide any other arrangements in connection with The Big Reunion Event and/or travel to it to supply and provide services and facilities in a proper and normally competent fashion. Our contractual obligation is limited to the selection of normally competent suppliers of services/facilities of the sort involved with The Big Reunion Event. We do not own or control any of the suppliers providing any part of The Big Reunion Event and/or travel arrangements, all of which suppliers are independent contractors.

2 nights room only accommodation is included in the £159pp price. ALL BOOKINGS OF 2 PERSONS OR LESS WILL BE REQUIRED TO SHARE THEIR ACCOMMODATION. If you would like to share with friends from another booking you must contact The Big Reunion quoting the “W” booking references on your confirmation invoice (not the BR number at the top of this booking form). Requests to share must be made at least 28 days before the event. To cross reference e-mail us at events@thebigreunion.com with the “W” reference numbers and we will reply to confirm or alternatively ring the office number. All bookings of 3-6 persons will be guaranteed their own room (including cross referenced bookings) and will not be required to share with passengers from another booking.

1. How to Book the Big Reunion Event and Single Components

Bookings can be made online or by telephoning our reservations department on 0844 871 6633. To secure your booking you must pay the amount due in full. Once you have booked, a contract will then exist between us in respect of The Big Reunion Event and, in relation to Single Components, between you and the relevant suppliers. Within one month we will issue an invoice confirming all the details you have booked and price. If you have any questions, or anything does not appear to be right, you must contact our reservations staff immediately. 

2. Method of payment for the Big Reunion Event and Single components

Credit Cards: We accept Barclaycard/Visa, Access/MasterCard. Debit Cards: We welcome payment by most debit cards.

Regrettably, payments for the Big Reunion CANNOT be made by cash, cheque or accepted in any Thomas Cook Retail Stores.

3. Insurance

We recommend that you arrange appropriate travel insurance for this event.

4. Changes you make before the Big Reunion Event and cancellation of Big Reunion Event Tickets

If you want to change your Big Reunion Event Ticket, please contact us and we will do all we can to help you. Our normal cancellation charges below apply. All requests should be sent in writing to us at the address shown overleaf or e-mailed to events@thebigreunion.com and charges will apply from the date we receive notice at our offices. All charges are per person.

**Changes can be made, subject to availability, to the alternative Big Reunion weekend taking place within the same calendar year.

5. Cancellation by Us

We can cancel The Big Reunion Event at any time for any reason at our own discretion. We can particularly cancel The Big Reunion Event if not enough customers have booked to make it worth operating. If we have to cancel, we will tell you as soon as reasonably possible. In these circumstances, we will give you a full refund of any money paid to us but we will have no other liability whatsoever to you.

6. Our Liability to You for the Big Reunion Event tickets (excluding Single components)

Our obligations are limited to the selection of normally competent independent contractors to provide the services and/or facilities involved with The Big Reunion Event and, unless we fail to do so, we have no liability or obligation to you for any failure by any suppliers of service and/or facilities to provide services and/or facilities either at all or in a safe and proper manner. In particular, we have no liability to you for any death, personal injury, loss or damage suffered by you unless caused directly by our negligence.

If we have liability for claims which do not involve death or personal injury, we will pay you reasonable compensation. However, the maximum we will pay you in any circumstances is twice the price of The Big Reunion Event. This maximum will only be payable when every aspect of The Big Reunion Event has gone wrong and you have not received any benefit from your Big Reunion Event.

You are obliged to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. Finally, you must follow the procedures for the notification of complaints set out in the clause below entitled "Complaints about The Big Reunion Event or Single Components".

7. Complaints about the Big Reunion Event or Single components

If you are not satisfied with any aspect of The Big Reunion Event or Single Component arrangements please complain as soon as possible to the relevant person (for example, the accommodation management, coach driver or your Big Reunion representative). If they cannot help you must contact us on the telephone number supplied to you on your invoice/receipt and we will do everything reasonably possible to sort the problem out. If you are still not satisfied please write to our offices in the UK within 28 days. If you have special needs, which prevent you from writing to us then, where possible, we will accept details of your complaint over the telephone.

The address to send complaints to is: Thomas Cook Tour Operations Limited The Big Reunion The Thomas Cook Business Park Coningsby Road Peterborough PE3 8SB

E-mail: events@thebigreunion.com

We would point out that failure to follow the above procedures and/or failure to complain within 28 days of your return, may reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier. Any such rights will be reduced or extinguished if, had you followed the above procedures, you or we could have taken steps to reduce any loss or damage suffered or entirely prevented it from being suffered.

It is difficult and sometimes impossible to investigate a complaint properly if we are not told about it reasonably quickly once The Big Reunion Event is over. Your right to claim compensation may also be reduced or extinguished, should any delay in your complaint being notified during or after The Big Reunion Event, prevent us from carrying out a proper investigation.

We aim to resolve all complaints ourselves, but if this is not possible your complaint can be considered under a scheme devised by ABTA and administered by IDRS Ltd. We will give you details of this scheme if you ask. The scheme does not apply to claims over £25,000 in total or more than £5,000 a person, or to claims mainly about illness or injury. To take advantage of the scheme you must contact IDRS Ltd within 9 months of returning from your trip.

For complaints arising from Single Components, we will act as a liaison between you and the supplier, to try to assist in resolving the problem. If we cannot help and you wish to take matters further, you must contact the supplier directly.

8. Special requests

If you have a special request for anything that is not automatically part of your arrangements, please check when you book The Big Reunion Event or any Single Components and we will pass this information on to the companies we work with. Our note of your request on your invoice/receipt confirms we have received it and does not guarantee that we, or the relevant supplier, can meet with your request. Where possible they will try to help you, but we cannot guarantee any request unless it is noted on your invoice/receipt and we also confirm the request separately in writing. We must emphasise that, verbal confirmations of special requests cannot be taken as a guarantee that they will be met e.g. requests to share accommodation with friends.

9. Personal Information

We will provide your personal information, as well as any personal information you provide in relation to those other persons who form your booking party, to suppliers and carriers who might be located outside the UK and/or EU, to enable the operation of the services requested by you. If you make special requests, which include, but are not limited to, special dietary, religious or disability-related requirements, which constitute sensitive information, the relevant data will also be passed to the relevant suppliers and carriers to enable provision of the services to you.

The minimum age for entry to The Big Reunion Event is 17 years. Anyone aged 17 must be accompanied by an adult of 18 or over. The person signing the booking form is the lead name and must be 18 or over. He/She is responsible for payment of the total booking price, including any insurance premiums, together with any amendments made to the booking and subsequent cancellation or amendment charges that may be payable. He or she also agrees to provide accurate and full information of the remainder of the party in relation to the booking; and by agreeing to the booking conditions, confirms that all other members of the party (including any added at a later date), agree to be bound by these conditions.

10. Your Responsibility

We want all our customers to have an enjoyable and carefree trip. But you must remember that you are responsible for your actions and the affect they may have on others. If we (or another person in authority) believe your actions could upset other customers, our suppliers or our own staff, or put them in danger, we may end your participation in The Big Reunion Event and this could mean we may either ask you to leave The Big Reunion Event or any booked accommodation, or prevent you from boarding a coach you have booked through us. We, or our suppliers will deny boarding or impose additional conditions of carriage on any passenger who, for example, is intoxicated and/or disruptive or found to be smoking on board the coach. If this happens, we will not pay compensation, make refunds, or cover any expenses you suffer as a result.

11. Disabled Guests

It is important if you have a disability that the appropriate enquiries are made about the suitability, prior to booking. We cannot be held responsible if you fail to tell us about any special needs / requirements that will affect your trip and this means we will not compensate you. Please contact the team on 0844 871 6633.

12. Law and Jurisdiction

Your contract will be governed by English law and any disputes will be dealt with in the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of Northern Ireland or Scotland (as appropriate), can deal with any disputes.

We reserve the right to alter these booking conditions and you should check our website at the time of booking.

B. Single Components

1. Changes you make before travel and cancellations

If you want to change any of your travel/accommodation arrangements, please contact us and we will do all we can to help you. Our supplier’s cancellation charges below apply, if you need to make changes to your arrangements. All requests should be sent in writing to us at the address shown above or e-mailed to events@thebigreunion.com and charges will apply from the date we receive notice at our offices. All charges are per person.

2. Our Liability to You

We act solely as a booking agent for the relevant supplier, and as such, have no liability whatsoever to you for any death, personal injury or loss of whatever nature you may suffer unless caused by our own negligence.

3. Changes made by our suppliers before travel

From time to time our suppliers may have to change details of the arrangements you have booked. If any change will have a significant effect on your arrangements we will tell you about it before you depart, if there is time. If you do not want to accept the significant change, which we tell you about before you depart, you can cancel your arrangements and receive a refund of any money paid to us.

If we have to tell you about a significant change before travel, we will pay you compensation. The minimum amount you will receive in this Big Reunion Event will be £15.

In the event your coach departure point is altered or withdrawn and you choose not to accept the alternative departure point we offer, we will refund your Coach price paid to us in full.

4. Suppliers’ conditions

Our third party suppliers have their own booking conditions and conditions of carriage, and you will be bound by these, so far as the relevant supplier is concerned. Our suppliers’ conditions will also apply to your contract with us, and in the event of any conflict between the suppliers’ conditions and our conditions, the suppliers’ conditions will prevail, save to the extent that any term in the suppliers’ conditions is deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of our Suppliers’ conditions may limit or exclude liability on the part of the relevant supplier, and, by virtue of their application to your contract with us, may also limit or exclude our liability to you, and they are often subject to international conventions. Where relevant, copies of such conditions may be available for inspection at the office of the relevant supplier.

The Big Reunion is a trading name of Thomas Cook Tour Operations Ltd The Thomas Cook Business Park Coningsby Road Peterborough PE3 8SB

Registered in England No. 3772199